Information technology has become so ubiquitous in all aspects that majority of businesses virtually cannot function without it. Even the easiest manual tasks such as filling a car with gas or depositing a check now needs the support of an IT system.
This heightened dependency on IT has compelled companies to address this new dependency by putting technology and processes in place to ensure that it does its job of serving the business proficiently. So the Business Service Management is mandatory and complements IT service management in all segments of market. Some of the aspects how BSM strengthens IT service management includes:
Acquires a New Customer Focus
One of the values that BSM offers to the customers is bringing the IT enterprises to the forefronts instead of back office. BSM looks at the requirements of the business uses, i.e. actual customers. Virtually, the broader you leverage BSM, the nearer you are to connecting with the business and to your customers by offering them improved services.
Take a Global Stand
Another great payoff of using Business Service Management solution is in global operations support. With the globalization of the company, the unifying approach to IT operations expands to other IT support groups. You can support your global business processes in other parts of world.
Limits the Expenses
Yet another advantage of BSM solution in the current scenario is that it helps you hold down expenses in the IT infrastructure. Business Service Management can enable you keep track of existing resources minutely and identify ways to leverage it to the optimum.
Looking at the broader picture, it can assist you restrict your datacenter footprint to enable you limit the requirement of your incremental hardware to meet increasing business demand.
BSM automates certain repetitive processes, enabling staff to focus on the core activities of business to support on a day-to-day basis.
Virtualization helps several enterprises to save money by leveraging existing assets and handling power in the data center. BSM strengthens virtualization in large server environments. Via better server utilization, you can eliminate various servers and all the allied overhead costs.
As a result of BSM, enterprises have achieved a significant boost in R&D productivity and reduced costs. The time to get the server back online can be improved by 30 percent in the event of failure of a server.
Business Service Management is more of a continuous journey than a milestone. There are various products which can be used internally in multiple ways in combination with the day-to-day IT work making it more effective and efficient thus complementing each other.